Privacy Policy

This Privacy Policy governs the manner in which Marigold Banquets ‘N’ Conventions (referred as “Marigold”) operating through its website collects, receives, stores, processes, uses, discloses, transfers, and protects personal information and sensitive data submitted by guests, visitors, customers, and all users accessing or using the website for reservations, inquiries, bookings, payments, service requests, or any other interaction.

By accessing or using the website, the user expressly consents to the collection and use of information in accordance with this Privacy Policy and acknowledges that such use is necessary for providing hospitality services, reservation management, customer support, statutory compliance, and lawful business operations.

Marigold may collect personal information directly from users when they make event / room reservations, submit inquiry forms, request event bookings, contact Marigold, subscribe to communications, participate in promotional offers, or otherwise interact with the website.

The Marigold may collect the following categories of information:

• Contact & Identity Details: Name, email address, residential / office address, phone number, identification details, billing information, and any information provided by the user during booking or communication alongwith information submitted through enquiry or contact forms.
• Booking & Event Related Information: Event details, dates, number of guests, and special requirements provided voluntarily.
• Technical & Usage Data: IP address, device type, browser details, location metadata, operating system, device information and website interaction statistics gathered through analytics tools and cookies.
• Communication Records: Correspondence relating to enquires, confirmations, or service requests.

• Opt-In: Your explicit consent to receive WhatsApp messages from Marigold (for offers, updates, services, notifications etc.

• Opt-Out: Your choice to withdraw that consent and stop receiving promotional or marketing messages via WhatsApp.

How we obtain Opt-In Consent

• Checkboxes or fields on our website booking or enquiry forms
• WhatsApp chatbot flows (you agreeing via message)
• QR codes displayed in Marigold or promotional materials
• Written or digital forms (at front desk, events, etc.)
• SMS or email confirmation flows (you confirm that you wish to receive WhatsApp messages)

When obtaining consent, we clearly inform you of:

• The purpose of communication (e.g. Marigold offers, event promotions, booking follow-ups, service updates)
• Types of messages you may receive (transactional, utility, promotional)
• That you have the right to withdraw your consent anytime

We securely record and store your opt-in choice, along with timestamp and method, to ensure compliance and auditability.

How you Opt Out

• Replying “STOP”, “UNSUBSCRIBE”, or another clear opt-out keyword in the WhatsApp chat
• Contacting our support or guest services via email or phone and requesting removal
• Using an opt-out link or button, if provided

Once an opt-out request is received:

• We process it immediately (within 24 hours)
• We cease all promotional and marketing WhatsApp messages to you
• However, we may still deliver service or transactional messages (e.g. booking confirmations, check-in reminders, billing notices) if legally permissible

If you wish to receive messages again, you can re-subscribe (opt in) via the same mechanisms above.

The information collected through the website shall be used primarily for processing room reservations, confirming bookings, issuing invoices, managing check-in and check-out records, communicating booking status, handling modifications or cancellations, responding to guest requests, arranging hospitality services, maintaining internal records, complying with legal obligations, responding to enquiries and service requests, processing event or booking-related communication, enhancing user experience and improving website performance, analytics and security monitoring and ensuring security of Marigold.

Marigold may also use contact details provided by users for sending via WhatsApp, messages etc. reservation confirmations, reminders, payment receipts, service communications, policy updates, and promotional offers relating to Marigold services, events, seasonal packages, loyalty benefits, or related hospitality offerings, unless the user opts out of such communications where legally permissible.

The website uses cookies and similar tracking tools to remember browsing preferences, improve functionality and analyse anonymized usage trends. Users may disable cookies through browser settings; however, some features may not function optimally thereafter.

Personal information is retained only for as long as reasonably necessary to fulfil the purpose for which it was collected or as required by applicable law. After expiry of necessary retention periods, data may be securely deleted, anonymized, archived, or retained only where legally required. Non-essential data may be anonymised for analytics or security review before deletion.

Marigold does not sell or trade personal information. Data may be shared only:

• With authorised personnel on a strict need-to-know basis
• With third-party service providers (such as analytics or IT hosting partners) operating under confidentiality obligations
• With legal advisors, government authorities, and statutory bodies strictly to the extent necessary for lawful business operations, regulatory compliance, taxation, identity verification, fraud prevention, security, and service delivery.
• Where information may also be disclosed where required under law, court order, police request, municipal authority requirement, tourism regulations, tax compliance obligations, or any legal proceeding affecting Marigold or the guest.

The Marigold employs reasonable technical and organisational safeguards to protect personal information against unauthorized access, alteration, misuse or loss. However, no online platform can guarantee absolute security, and users share information at their discretion.

The website may redirect to external / third party platforms, mapping services, social media pages etc. Marigold is not responsible for the privacy / data practices, policies, content or security of third-party websites and users are advised to review separate privacy policies before submitting information through external links

The Marigold reserves the right to amend this Privacy Policy periodically to reflect legal, technical, or operational changes. Continued use of the website constitutes acceptance of the updated terms.

For privacy-related concerns or data requests, users may contact Marigold through the official communication details provided on the website.